File · Support

Support

Stuck on something other than a case? Start here. For hints on a case itself, tap the hint button in the game.

Playing in a browser?

The version at /play/ keeps your progress in that browser only. Clearing its site data, or switching to another browser or device, starts you from the beginning. The iPhone app isn't out yet, so the App Store answers below apply once it is.

How do I restore my purchases?

Open the Shop (the bag icon on the map) and tap Restore Purchases. Make sure you are signed in to the App Store with the same Apple ID you used to buy Remove Ads or the Detective Club. Your purchases come back within a few seconds; if they don't, check your internet connection and try again.

How do I remove ads?

Buy Remove Ads once from the Shop and ads are turned off for good on every device with your Apple ID. A Detective Club subscription also removes ads while it is active, along with bonus cases and unlimited hints.

Will my progress move to a new phone?

Alibust has no accounts, so your progress is stored on your device only. It usually comes along when you set up the new iPhone or iPad from an iCloud or computer backup, or with Apple's Quick Start transfer. If you set up the new device from scratch, the story starts again from the beginning. Your purchases are tied to your Apple ID, so you can always get them back with Restore Purchases.

How do I cancel the Detective Club?

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Alibust. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep the Club until the end of the period you paid for.

Can I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We cannot issue refunds ourselves.

How do I contact you?

Email [email protected]. To help us help you, please include your device model, iOS version, the app version (shown at the bottom of Settings), and, for a puzzle problem, the case name or the Daily Case date. We read every message and usually reply within a few working days.